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The Do's and Dont's for Delicates!
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Do hand wash in cold water using a mild detergent, like Woolite. This will gently clean the garments while preserving their shape and material.
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Don't wring or twist wet lingerie. Soak the items in cold water with mild detergent and gently squeeze the suds through the garments. Rinse them with cold water and blot them with a towel. Lay flat to dry.
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Do use a lingerie bag if you machine wash. A finely-woven mesh bag with a zipper closure works best and is available at any sundry store. Use only cold water and mild detergent on the gentle cycle. Be sure to clasp all hooks to prevent tangling.
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Don't throw lingerie into the dryer. The elasticity of lingerie will break down in even the lowest heat setting. So lie flat or hang items to dry out of the sunlight.
Our Returns and Exchange Policy!
For direct customer retail purchases from this website:
Exchanges Only: Merchandise may be sent back for exchange or online store credit within 14 days of purchase. All sale items are final.
Please note: Returns and exchanges are accepted on items that are unworn, unwashed, in new condition and ALL tags attached. All claims must be made within 14 days of receipt of merchandise and should be sent prepaid. We will do an exchange only! Shipping and handling is not refundable. The purchase of “Sale” merchandise is considered a Final Sale
We will not be able to process your exchange without having your original order back to us. Please contact us prior return of goods at:
IBB Designs, LLC
3943 Irvine Boulevard, No. 258
Irvine, CA 92602
Tel: (714) 401-6016
Fax: (714) 544-1641
For wholesale purchases:
Minimum Order Values. The “itty bitty bra” has a very low minimum order value and we encourage all businesses big or small to join our expanding customer base and grow with us.
Backorders. We operate a backordering system for all styles. When an order is placed we will endeavor to fulfill as much as possible within the shortest period of time. We will order any items not held in stock and ship backorders as soon as they arrive.
Customers must opt out if they do not wish their orders to be automatically backordered. Should you wish to opt out please contact our customer service department at processing@ittybittybra.com.
Order Cancellation. Orders accepted by IBB Designs constitute binding contracts and MAY NOT BE CANCELLED unless we are unable to fill and ship your order on time.
Policies only for Retailers: All sales are final, no guaranteed sales, no returns or exchanges unless merchandise is found defective. Damage due to excessive wear, improper care, or prolonged display will not be considered for credit. Approved returns will be issued credit for future purchase only. We do not send checks.
Any shipment sent back to us for reasons other than packing errors, defective goods or approved returns, will be subject to a 5% restocking fee. Unauthorized returns will not be accepted and will be shipped back at customers expense. No claim for any reason shall be considered after 7 days of receipt of merchandise. For any other questions, please contact us at info@ittybittybra.com.
Please let your customers know that they need to contact you for customer service. Our packing slip clearly states that they are to contact your company for customer service.
If a customer does not want the item and wants to return it:
First: Note we have a very low return rate.
Your return policy will not be the same as ours. We are a wholesaler, you are a retailer. We suggest you look at other retailers’ return policies. The successful ones have liberal return policies.
IBB Designs is a manufacturer and we do not have retail return policies. Generally, wholesalers accept returns only for defects.
Returns are accepted only with merchandise tag attached within 7 days of receipt.
Store Policies. We sell wholesale to the trade only. If you are a retailer and have interest in our products, please review our store policy outlined below and submit all required information.
To protect our retailers, all customers are required to provide proof of an active business. This may be done with one of the following methods:
- Scanned copy of your business license or seller's permit.
Note: An active license/permit is required to do business.
- Valid "Sales & Use Tax ID" is required for customers in California to order.
- If a scanner is not available, you may choose to fax us your business license or seller's permit at 1(714)-544-1641.
- If neither of the previous 2 methods is available, we will require the following information:
a) Company Name
b) Contact Name
c) Company Address
d) Company Telephone Number
e) E-mail Address and Fax Number (if available)
f) Business License # and/or Seller's Permit #
- All prices are subject to change without notice.
Payments. C.O.D. We accept Checks, Money Order/Cashiers Check, and Wire Transfers. For United States customers, business checks are accepted and will be processed and cleared prior to shipping. Credit terms are available on established and approved accounts only. Please contact us at info@ittybittybra.com for more details.
Shipping and Handling. We usually ship within 1-2 business days for in-stock items after order is placed. Back ordered items may be shipped separately without extra shipping charge. All prices are net and do not include shipping. Shipping is added onto each invoice. We ship to the United States and other countries. Please note, your orders will not deliver to Post Office Boxes (PO Box) within the United States. For faster expediting, orders can be Overnight or 2-Day Air for an extra charge. Indicate on order if you want this change, otherwise we will ship best way or via common freight carrier, or per your routing instructions. Freight charges are based on the weight of the packages for shipments and international freight charges are based on weight and size.
